You see everything
A client portal with live requests, published run reports, incident visibility, and direct messages with your engineers. Confirmations are recorded with name and time.
Oracle E-Business Suite · Managed support
Support that leaves a record
Named engineers, runbook-driven operations, and a published report for every run. You do not take our word for the work. You read it
Serving Oracle EBS enterprises across six MEA markets since 2019
Run report
Ref OPS-2026-0418
Production clone and refresh
94
/ 100 readiness
- Backup freshness verified before anything destructiverman restore proof Passed 09:13
- Severity computed by code, never by a modeldeterministic Passed 09:14
- Destructive stepheld for a named human Awaiting signature
- Report published to the client portalheld behind gate 03 Not started
90+Oracle EBS clients served
6MEA markets delivered into
2019Operating since
up to 70%Support-cost reduction
The operating model
No black box. Ever.
Three commitments, each backed by the platform your support actually runs on
I
II
Operations, productized
Health checks, backups, clones, patching, upgrades, DR drills, restarts, archive and purge, month-end close. Each is a runbook-driven service with readiness gates and a published report, not a best-effort favour.
III
AI-assisted, human-approved
AI accelerates diagnosis and drafting. Severity, scores and go/no-go decisions are deterministic, and destructive actions require named human confirmation. Powered by MicroMind Core, the enterprise AI platform by AI MicroMind LLC (USA).
The platform, for real
Both sides of the same operation
Live screenshots from OTeam: the workbench your engineers run, and the portal your organization sees. Real product, demo organization, no mockups.
What your engineers work in
Every operation is a runbook with readiness gates scored from real command evidence, destructive-step confirmation, and rehearsal before promotion. A proven run becomes the template for the next one.
- Deterministic severity, computed by code from the facts
- Environment passports and a credential vault referenced by label
- An append-only event log that feeds KPIs and the audit trail
What your organization sees
The same operation, from your side. Requests you can watch, reports you can open, and a conversation with the engineers doing the work, in Arabic or English with full right-to-left support.
- Live status on every service request you have open
- A branded report published at the end of every completed run
- Structured confirmations: the engineer proposes, you approve, the answer is stamped
Why switch
The old way, and the Operatives way
A mailbox and a prayer
Becomes a portal with live status on every request.
Hours before anyone triages
Becomes deterministic severity on intake, with the SLA measured by the platform itself.
“Done ✔” emails
Become published reports built from real command evidence.
Whoever picks up the ticket
Becomes named senior Oracle engineers, accountable in writing.
A chatbot on a help desk
Becomes AI built into the operation, human-approved at every gate.
Unpredictable hourly billing
Becomes fixed monthly retainers across three tiers.
What we sell
One platform. Four ways to engage.
The lead offer
ERP Support Contracts, on OTeam
Three retainer tiers, Care, Plus and Premium: deterministic severity, runbook-driven proactive operations, and a published report for every run. A 30-day paid POC proves it before you commit.
See support plansProject Services
Fixed scope, fixed price: Smart Reports and Dashboards, Integration Sprints, Custom MicroApps, and Oracle EBS Upgrades, backed by the platform’s Upgrade Runs module.
Explore projectsStrategic Advisory
The 4-week AI Strategy Plan: an executive roadmap for AI in your ERP reality, grounded in what your Oracle estate actually runs rather than in slideware.
See advisoryCapability Building
AI for Business Managers workshops, plus Campus, self-serve learning inside the platform for your team.
See programsHow we work
Three steps. No leap of faith.
Nothing here asks you to trust us before you have watched us work.
Step 01
Discovery, 30 minutes
Your Oracle estate, your pain, your support model today. We come with questions, not a pitch.
Step 02
Proof, not promises
Support starts with a 30-day paid POC against your tier’s SLA. We don’t run free pilots, because they teach the wrong lessons.
Step 03
Delivery, tracked in OTeam
Your requests, reports and KPIs live in your portal from day one. You watch the work, not the inbox.
Ready when you are
Ready to see your support, not just receive it?
A 30-minute discovery call. Your estate, your pain, and whether the ERP Support Center fits your reality.